Terms of service

Terms of Service

Last updated: July 29, 2026

Welcome to Vaylora. These Terms of Service ("Terms") apply to your use of our website and purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

1. About Vaylora

Vaylora is a skincare brand offering skincare products through our online store.

Our products are intended for cosmetic skincare use and should be used according to the product instructions.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, prices, and other information on our website are accurate.

However, colors and appearance may vary depending on your device or screen.

We reserve the right to correct errors, update product information, and change product availability when necessary.

3. Skincare and Product Use

Please read the product information and ingredient list before using any Vaylora product.

If you have known allergies or sensitivities, review the ingredients carefully before use.

We recommend performing a patch test before introducing a new skincare product into your routine.

Discontinue use if you experience an unexpected or significant reaction and seek appropriate professional advice when necessary.

Vaylora products are cosmetic products and are not intended to diagnose, treat, cure, or prevent diseases unless expressly stated otherwise where legally permitted.

4. Orders

When you place an order, you are making an offer to purchase the products in your order.

After placing an order, you will receive an order confirmation. An order confirmation does not necessarily mean that the order has been accepted if we identify an issue such as an incorrect price, product availability problem, payment problem, or suspected fraud.

We reserve the right to cancel or refuse an order where permitted by applicable law.

5. Prices and Payment

Prices are displayed on our website and may change from time to time.

The price applicable to your order is the price displayed at the time you complete your purchase, subject to obvious errors.

Available payment methods are displayed at checkout.

You agree to provide accurate and complete billing and shipping information.

6. Shipping

Shipping times and costs vary depending on your destination and selected shipping method.

Estimated delivery times are not guaranteed and may be affected by customs, carriers, weather, holidays, or other circumstances outside our control.

Please see our Shipping Policy for additional information.

7. Returns, Refunds, and Damaged Products

Because Vaylora products are specially made and packaged for our brand, we generally do not accept returns of unwanted, opened, used, or incorrectly ordered products.

If an item arrives damaged, defective, faulty, incorrect, or there is another problem with your order, please contact us.

Please see our Return & Refund Policy for the complete procedure.

Nothing in these Terms is intended to exclude or restrict consumer rights that cannot legally be excluded or restricted under applicable law.

8. Intellectual Property

All content on the Vaylora website, including logos, brand names, product images, photographs, graphics, text, designs, and other materials, belongs to Vaylora or its licensors unless otherwise stated.

You may not copy, reproduce, distribute, modify, or commercially use our content without prior written permission, except where permitted by law.

9. Prohibited Uses

You agree not to use our website:

For unlawful purposes
To commit fraud or abuse
To interfere with the operation or security of our website
To attempt unauthorized access to our systems
To submit false or misleading information
To infringe the rights of Vaylora or another person
To use automated systems to improperly access or collect information from our website

10. Third-Party Services

Our store may use third-party services, applications, payment providers, shipping providers, fulfillment providers, analytics services, and other technologies.

Your use of third-party services may be subject to those providers' own terms and policies.

11. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from viruses or other harmful components.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Vaylora will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

13. Changes to These Terms

We may update these Terms from time to time.

Any updated Terms will be posted on this page with a revised "Last updated" date.

Your continued use of our website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

14. Governing Law

These Terms are subject to the laws applicable to Vaylora's business and are supplemented by any mandatory consumer protection laws that apply to customers in their place of residence.

Nothing in these Terms is intended to remove rights that consumers are entitled to under mandatory local law.