Shipping policy

Shipping Policy

Last updated: July 29, 2026

At Vaylora, we want your skincare to arrive safely and as quickly as possible. We ship our products to customers internationally.

Order Processing

Orders are prepared for fulfillment after your purchase is completed.

Because Vaylora products are specially made and packaged for our brand, processing times may vary depending on the product and destination.

Estimated processing time:

[Insert processing time, e.g. 2–5 business days]

Business days do not include weekends or public holidays.

Shipping Times

Once your order has been shipped, delivery times depend on your destination, shipping method, carrier, customs processing, and other factors outside our control.

Estimated delivery times:

United States: [X–X business days]
Canada: [X–X business days]
Europe: [X–X business days]
United Kingdom: [X–X business days]
Australia & New Zealand: [X–X business days]
Other international destinations: [X–X business days]

These are estimates and are not guaranteed delivery dates.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order, and available shipping method.

Any applicable shipping promotions will be displayed on our website or at checkout.

Tracking

When tracking is available for your order, you will receive tracking information by email after your order has been shipped.

Please allow some time for the carrier's tracking information to update after your package has been dispatched.

International Orders and Customs

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Any customs duties, import taxes, or other charges that are not included at checkout are the responsibility of the customer unless otherwise stated.

Customs processing may also cause delivery delays that are outside of Vaylora's control.

Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the carrier.

If your package appears to be lost, please contact us at [your customer service email] with your order number and tracking information.

We will review the shipment and work with the appropriate shipping provider to determine the next steps.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

If you contact us quickly after placing your order, we will do our best to update the address before fulfillment. However, we cannot guarantee that an address can be changed once an order has entered fulfillment or been shipped.

Vaylora may not be responsible for orders delivered to an incorrect address provided by the customer.

Damaged Packages

If your package arrives damaged, please contact us within 30 days of delivery.

Please provide your order number and clear photographs of the damaged product and packaging so that we can investigate the issue and determine the appropriate solution.