Refund policy

Return & Refund Policy

Last updated: July 29, 2026

At Vaylora, our skincare products are specially made and packaged for our brand. Because our products are customized, we generally do not accept returns for unwanted, opened, or incorrectly ordered products.

We want you to be happy with your Vaylora purchase. If there is a problem with your order, please contact us and we will be happy to help.

Damaged or Defective Products

If your order arrives damaged, defective, or faulty, please contact us within 30 days of delivery.

To help us resolve the issue, please provide:

  • Your order number

  • A description of the problem

  • Clear photos of the product

  • Photos of the shipping packaging if it was damaged

After reviewing your request, we may offer a replacement or refund, depending on the circumstances.

Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us as soon as possible.

Please provide your order number and photos of the products you received. We will review the issue and provide an appropriate solution.

Returns

Due to the customized nature of our products and for hygiene and safety reasons, we do not accept returns of:

  • Unwanted products

  • Products purchased by mistake

  • Opened or used skincare products

  • Products that have been customized or labeled specifically for Vaylora

If your product is damaged, defective, or incorrect, please contact us before sending anything back. We will provide instructions if a return is required.

Refunds

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

Please allow your payment provider additional processing time for the refund to appear in your account.

Shipping costs are generally non-refundable unless the refund is due to an error on our part, a damaged product, a defective product, or an incorrect item.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible after placing the order.

Because our products are made and packaged specifically for Vaylora, orders that have already entered fulfillment may not be able to be cancelled or changed.

Customer Rights

This Return & Refund Policy does not affect any mandatory consumer rights that may apply to you under the laws of your country or region.

Where local law provides customers with rights that differ from this policy, those legal rights will apply.

Contact Vaylora

Have a question about your order, products, shipping, refund, or anything else? We'd love to hear from you.

Email: support@vaylora.com

Designed in Sweden. Made in the EU.

For order-related questions, please include your order number so we can assist you as quickly as possible.

Customer Support: 11am 15pm