Frequently Asked Questions

What is Vaylora?

Vaylora is a skincare brand focused on simple, everyday skincare. Our routine is built around three essential steps: Cleanse → Treat → Moisturise.

Where are Vaylora products made?

Our products are manufactured in Europe through our manufacturing partner. Product-specific information is provided on each product page.

Where do you ship?

We currently ship across Europe. Available destinations, shipping costs and estimated delivery times are shown during checkout.

How long does delivery take?

Delivery times vary depending on your location. Please check our Shipping Policy or the estimated delivery time shown at checkout.

How do I use the Vaylora 3-step routine?

Cleanse — Start with the Purifying Face Wash.
Treat — Apply the Pigment Perfecting Serum.
Moisturise — Finish with the Sensitive Skin Moisturiser.

Follow the individual product instructions for the best way to use each product.

Can I buy the products individually?

Yes. You can purchase each product separately or choose the Complete 3-Step Routine.

How long will the Complete Routine last?

Usage varies from person to person depending on how much product you use and how often you apply it. Based on typical use, the routine may last approximately 4–8 weeks.

Where can I find the ingredients?

The full ingredient (INCI) list is available on each product page.

Are Vaylora products fragrance-free?

This depends on the individual product. Please check the product page for the specific formula and its fragrance information.

Can I use Vaylora if I have sensitive skin?

Some Vaylora products are specifically formulated for sensitive skin. Please check the individual product information and ingredients before use, especially if you have known sensitivities.

Can I return my order?

Please see our Returns & Refunds Policy for information about returns, cancellations and applicable customer rights.

What if my order arrives damaged or incorrect?

Please contact us as soon as possible at support@vayloraskin.com with your order details and, where applicable, photos of the issue. We’ll help you with the next steps.